🛡️Dynamic Personalization Detailed Explanation.

This page explains the dynamic variables in detail.

Brief Explanation

Dynamic user properties, also called dynamic variables, are placeholders defined in your assistant's script or call opening message. During a call, these placeholders are automatically replaced with individual user or callee details.

In-depth Overview

Suppose you want your assistant to address each of your leads or users by their name while calling a large list of contacts. To achieve this:

1. Add user variables to your assistant’s call opening message or script.

2. Upload a contact list containing the relevant user details.

During calls, your assistant will automatically replace these variables with the corresponding values for each user.

How It Works

1. When you upload a contact list — either via file upload or manual entry — VoiceGenie tracks all user properties:

   • File Upload: Excel column names are used as variables.

   • Manual Upload: Field names are used as variables.

2. You can then use these variables within your assistant’s script or call opening message.

Important Notes:

• You can only use variables corresponding to the fields provided in your uploaded contacts.

• If a variable exists for some contacts but is missing for others, the assistant will insert an empty string for those missing values and ignore it during the call.

🎉Congratulations! you now have a basic idea of dynamic variables.

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