🛡️Dynamic Personalization Detailed Explanation.

This page explains the dynamic variables in detail.

Brief Explanation

Dynamic user properties, or dynamic variables, are variables predefined in your assistant's script or call opening message. These placeholders are substituted with individual user or callee details during the call.

In-depth Overview

Imagine you need to make calls to a thousand leads or users, and you want your assistant to address each one by their name. To achieve this:

1. Incorporate user variables within your call opening message or assistant script.

2. Upload a list of contacts containing the requisite user details. Subsequently, your assistant will automatically replace these variables with the corresponding user values during the course of the call.

Working

Once you upload a list of contact(s) either via file upload or manual upload we keep track of the user properties, which are excel file columns in case of file upload and field names in case of manual upload, and then if you get the option to use those properties(variables) in assistant.

As stated above, you can only utilize the user properties within the assistant that correspond to the fields(columns) provided in the contact(s).

If even a single contact includes a particular field, you can utilize that field in the assistant. For contacts lacking a value for that field, an empty string is used, which the assistant ignores.

Congratulations you now a have a basic idea of dynamic variables.