Custom SMS

This feature allows an assistant to automatically send a predefined SMS message during a call.

Steps to Enable Custom SMS Action For An Assistant :

1. Open the assistant you want to add the action to.

2. Click on Actions.

3. Click Custom SMS.

4. Click the Enable button to activate the feature and click "+" icon.

1. Choose one of the following options:

• Use existing SMS — to connect an already created SMS template.

• Add new SMS — to create a new one.

1. A pop-up will appear. Enter the following:

• Template Name

• Message Content

• Trigger Phrases

Once saved, the assistant will automatically send the SMS when the trigger phrases are detected during the conversation.