🤦‍♂️Transfer to human

This page explains how to use the functionality where assistant can transfer calls to human agents.

Add this "transfer to human " to an assistant and use that assistant in your campaign.

Any call that is placed using the assistant that has Transfer to Human Action enabled will allow customer to engage with Live Human whenever they request for it.

Steps to Enable Transfer to Human Action For An Assistant :

• Step 1: Click on the Assitant that you want to add action to.

• Step 2: Click on Actions at the top.

• Step 3: Enable/Disable Transfer to Human

• Step 4: Click on Add . A pop up appears . Either choose from given list or create one .Click on "Add New Number" to add a number

• Step 5: A pop up appears in which fill details of Name , Description and Number.

• Step 6: Click on Add to add the number

👏 YAY !!! Your Assistant now has Transfer to Human Action Enabled.

Once the customers request for a human help, then the assistant will call on the phones numbers that were added in its transfer to human section and enable a live human interaction.

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