🤦‍♂️Transfer to human

This page explains how to use the functionality where assistant can transfer calls to human agents.

Add this "transfer to human action" to an assistant and use that assistant in your campaign.

Any call that is placed using the assistant that has Transfer to Human Action enabled will allow customer to engage with Live Human whenever they request for it.

Steps to Enable Transfer to Human Action For An Assistant :

• Step 1: Click on the Assitant that you want to add action to.

• Step 2: Click on Actions at the top.

• Step 3: Enable/Disable Transfer to Human

• Step 4: Add Phone Numbers you want the transfer of calls to happen. You can add / remove numbers as you please here.

• Step 5: Click on save on the pop up menu

• Step 6: Click on "save" at the top.

👏 YAY !!! Your Assistant now has Transfer to Human Action Enabled.

Once the customers request for a human help, then the assistant will call on the phones numbers that were added in its transfer to human section and enable a live human interaction.