> For the complete documentation index, see [llms.txt](https://voicegenie.gitbook.io/voicegenie-ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/actions/transfer-to-human.md).
# Transfer to human
This feature allows the assistant to transfer calls to a live human agent whenever a customer requests it.
Add this "transfer to human " to an assistant and use that assistant in your campaign.
{% hint style="info" %}
When a customer requests human assistance, the assistant will call the numbers added in the Transfer to Human section, connecting the customer to a live agent.
{% endhint %}
**Steps to Enable Transfer to Human Action For An Assistant :**
1. Open the **assistant** you want to add the action to.
2. Click on **Actions** at the top.
3. **Enable** or **disable** Transfer to Human.
4. Click **Add**. A pop-up appears. Choose a number from the list or create a new one by clicking **Add New Number**.
5. Fill in the details in the pop-up: **Name**, **Description**, and **Number**.
6. Click **Create** to save the number.
🎉 Your assistant now has the **Transfer to Human** action enabled.
Once the customers request for a human help, then the assistant will call on the phones numbers that were added in its transfer to human section and enable a live human interaction.
