📤InBound Campaign

An inbound campaign handles incoming calls to provide customer support

Steps to create an outbound campaign

• Go to campaigns .Click on Outbound

• On campaigns page click on "Create New Campaign"

• A pop up of Create Campaign appears

• Enter the Campaign name

• Select the Assistant , that you want to use in this campaign

• Select the Phone Number , that you want to use in this campaign

• Enable the Transfer to Agent to add this action

• Enable Custom Sms to add this action

• To add Post call analysis add qustions in Call Insights and add Webhooks

• Click on "save" to add a campaign

👏 YAY !!! You have successfully created a inbound campaign