Once you’ve created a Knowledge Base, it’s time to populate it with resources. You can add two types of resources: Links and PDFs.
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Option 1: Links 🌐
Adding links to the Knowledge Base is a two-step process:
Directly Add a Link:
Paste the URL of a web page into the provided field and click "Add."
This will save the link directly into your Knowledge Base for future use by your assistant.
Fetch More Links (Optional):
If the provided URL contains links to additional resources (e.g., sub-pages or references), click "Fetch More Links" to extract these from the page.
After fetching, you’ll see a list of extracted links.
Select the links you want to add to your Knowledge Base.
Once selected, click "Save" to finalize.
When to Use Links?
To add web-based, dynamic content like:
Product FAQs
Pricing pages
Support articles
Pro Tip: Use the "Fetch More Links" option for large reference pages to avoid missing related content.
Option 2: PDFs 📄
PDFs allow you to upload static and detailed resources to your Knowledge Base.
Steps to Add PDFs:
select the "PDF" option.
Upload your PDF file (ensure it’s clear and well-structured).
When to Use PDFs?
For static, detailed, or structured information like:
User manuals
Product catalogs
Compliance documents
What’s Next?
Adding resources to your Knowledge Base is just the beginning! Once your resources are in place, the assistant can be trained to use this information for customer interactions.
Stay tuned for the next section: Training Your Knowledge Base, where you’ll learn how to prepare the assistant for action!
