🕸️Webhooks

This page explains the working and use cases for webhooks

What are Web-hooks ?

Webhooks are URLs where VoiceGenie sends data collected from customer interactions during a campaign. This data can include call duration, user age, location, and other relevant details. Webhooks allow you to automate processes based on this information.

Where are webhooks used?

Webhooks are used when creating campaigns, you can specify a webhook to receive the collected data.

How to Add Webhooks:

1. Go to the Assistant section.

2. Open the Post Call Analysis tab.

3. Click Enable to activate the feature.

4. Select the “+” icon to add a webhook.

5. Choose one of the following options:

• Use existing webhook — to connect an already created webhook.

• Add new webhook — to set up a new one.

1. Once configured, proceed to campaign creation.

2. During campaign setup, you can view whether the webhook is Enabled or Disabled.

See webhooks in campaigns for more information

https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/post-campaign-analytics#id-3-webhooks

https://app.voicegenie.ai/