🕸️Webhooks

This page explains the working and use cases for webhooks

What are Web-hooks ?

Webhooks are URLs where VoiceGenie sends data collected from customer conversations during a campaign. Information such as call duration, user age, and location can be sent to the webhook. Based on this information, a VoiceGenie user can automate other processes.

Where are webhooks used?

Webhooks are used during campaign creation. Alongside selecting entities, the user also selects a webhook where the collected data will be sent.

Where do i add these webhooks?

Webhooks can be added in the Actions tab of the assistant. When creating a campaign and selecting the assistant, users can either choose a webhook from a dropdown menu specific to that assistant or manually enter the webhook on the campaign creation page.

See webhooks in campaigns for more information

https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/post-campaign-analytics#id-3-webhooks