> For the complete documentation index, see [llms.txt](https://voicegenie.gitbook.io/voicegenie-ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://voicegenie.gitbook.io/voicegenie-ai/product-guides.md).

# Product Guides

- [Assistants](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants.md): These are voice bots that interact with your contacts and handle tasks aligned with your goals at any time.
- [Creating an Assistant](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant.md): Assistants are voice bots used in campaigns to communicate with your contacts and help you achieve specific objectives.
- [Goal](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/goal.md): The goal is what you want the assistant to achieve during each call.
- [Welcome Message](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/welcome-message.md): Its the introductory message that Assistant's begins the call with once the contacts answer the call
- [Script](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/script.md): The script defines the conversation flow between the assistant and customers. It guides the assistant's responses to ensure the call proceeds smoothly and as intended.
- [How to write a script](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/script/how-to-write-a-script.md): This page provides guidance on different prompting styles to help you write effective and efficient scripts for your assistant.
- [Personalizing Script](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/script/personalizing-script.md): Using Dynamic Variables in Assistants
- [Actions](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/actions.md): Customer Actions During a Call
- [Transfer to human](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/actions/transfer-to-human.md): This feature allows the assistant to transfer calls to a live human agent whenever a customer requests it.
- [Webhooks](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/actions/webhooks.md): This page explains the working and use cases for webhooks
- [Custom SMS](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/actions/custom-sms.md): This feature allows an assistant to automatically send a predefined SMS message during a call.
- [Accents and languages](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/creating-an-assistant/accents-and-languages.md): The language and accent in which you'd like your assistant to communicate with your contacts
- [Test an Assistant](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/test-an-assistant.md): What Process to follow in order to test your Assistant before running a campaign using it.
- [Clone An assistant](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/assistants/clone-an-assistant.md): Steps to clone a assistant
- [Phone Numbers](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/phone-numbers.md): A Phone Number is the calling number used in your campaigns to connect with your customers.
- [Integrate Phone number](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/phone-numbers/integrate-phone-number.md): This page explains the simple process to integrate your Twilio (or Plivo) number with your VoiceGenie account.
- [Contact List](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/contact-list.md): This page describes everything we need to know about contacts
- [Creating contact List](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/contact-list/creating-contact-list.md): This page explains how add a contact list
- [Adding Contacts to List](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/contact-list/adding-contacts-to-list.md): This page will teach us how to add contacts to the contact list
- [Modifying contacts](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/contact-list/modifying-contacts.md): This page describes the process of modifying existing contact list
- [Campaigns](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns.md): This page explains everything we need to know about running campaigns.
- [Types of Campaign](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/types-of-campaign.md): This page explains the difference between the different types of campaigns.
- [Outbound Campaign](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/types-of-campaign/outbound-campaign.md)
- [InBound Campaign](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/types-of-campaign/inbound-campaign.md)
- [Status of a Campaign](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/status-of-a-campaign.md): The page explains the different states a campaign can have
- [Post Call Analysis](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/post-call-analysis.md): This page explains how to get the most of out of campaign analytics.
- [Webhook Payload/Response](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/post-call-analysis/webhook-payload-response.md)
- [Campaign Scheduling](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/campaign-scheduling.md): This page explains how campaign scheduling works
- [Deleting a Campaign](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/deleting-a-campaign.md)
- [Clone A Campaign](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/clone-a-campaign.md)
- [Demo Campaigns](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/campaigns/demo-campaigns.md)
- [Dynamic Personalization Detailed Explanation.](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/dynamic-personalization-detailed-explanation..md): This page explains the dynamic variables in detail.
- [Using dynamic variables](https://voicegenie.gitbook.io/voicegenie-ai/product-guides/dynamic-personalization-detailed-explanation./using-dynamic-variables.md): This page explains the how to use dynamic variables in assistant.