# Post Call Analysis

### How to enable Post Call Analysis?

**Post Call Analysis** in VoiceGenie helps you gain valuable insights from every customer interaction.\
It is composed of **two independent features**:

1. **Call Insights**
2. **Webhooks**

### <mark style="color:yellow;">1. Call Insights:</mark>

**Call Insights** are a set of questions that a VoiceGenie user defines while creating a campaign.\
After a call concludes, **VoiceGenie automatically analyzes** the conversation between the assistant and the customer to derive answers to these questions.

If you’ve selected the **“Selector”** option in the **Answer Type**, VoiceGenie will use the possible answers provided to determine the most suitable response.

All these insights are displayed in the **Call Details** section under **Campaign Analytics**.\
Each question requires a **shorthand**, which serves as the column name for easy identification on the analytics page.\
\
💡 *Example:*\
If you create a question “Was the customer interested in the product?”, your shorthand could be “interest\_level.”\
This will appear as a column header in your campaign analytics table.<br>

<figure><img src="/files/PZNUaeiHRABtFZF43CuI" alt=""><figcaption></figcaption></figure>

### <mark style="color:yellow;">2. Webhooks :</mark>&#x20;

**Webhooks** act as URL endpoints where VoiceGenie sends call-specific or customer-specific data after each call concludes.

You can **add these webhooks** in the **Actions tab** of the assistant page.\
When creating a campaign and selecting an assistant, you’ll automatically see a list of webhooks associated with that assistant.\
Alternatively, you can also add webhooks directly while creating a campaign.

**Data sent over webhooks includes:**

* Default entities
* Any additional entities defined by the user

These webhooks can be used to **automate workflows** or trigger external actions.\
For example, you can integrate a **Zapier webhook** to streamline meeting bookings:\
Include prompts in your assistant’s script to collect a meeting date/time and email, and set up a Zap (Zapier flow) that receives this data from VoiceGenie — allowing Zapier to handle the rest automatically!

<https://app.voicegenie.ai/>


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